Omantel Company – Start your career with the best, and we are here to support you at every step! In Oman شركة Omantel ابدأ مشوارك المهني مع الأفضل، ونحن هنا لدعمك في كل خطوة! في عمان

Do you want to be part of a team that constantly strives for excellence?

, we are looking for ambitious individuals who seek to develop their skills and work in an environment full of challenges and opportunities. If you are detail-oriented and passionate about improving performance and providing innovative ideas,

we offer you the chance to be part of a team that aims to provide leading solutions. We believe that success is achieved through effective teamwork, and we provide an environment that encourages interaction and collaboration among colleagues. You will have the opportunity to apply your skills and contribute to making strategic decisions that propel the company towards sustainable success.

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Senior Proficient Technical Operations (Tools Strategy, Rationalization and Landscape Optimization)

Role Purpose:

This position is responsible for owning the end-to-end strategy for Technical Operations tools across Network & Service Operations (NSOC), Wholesale Operations (WSO), Network & Facility Operations (NFO), and other operational support functions.

• Act as the single senior focal point for Operations tooling vision, coherence, and long-term sustainability.
• Ensure the Operations tools landscape remains fit-for-purpose, scalable, and resilient.
• Drive tools rationalization to eliminate duplication, inefficiencies, and overlapping capabilities.
• Optimize tool-to-process alignment to support efficient and reliable Technical Operations.
• Reduce operational risk caused by fragmented or disintegrated tools strategy.
• Enable cost efficiency through strategic optimization, not transactional purchasing.
• Support management team with clear visibility and insight into the tools ecosystem and draw down tool strategy and roadmap.

Position Information:

• Unit: Technology and Infrastructure
• Division: Technical Operations
• Grade: P 4

Minimum Role Requirements:

• Qualification: Bachelor in relevant field
• Experience: 8 years of experience

Key Accountabilities:

Operations Tools Strategy & Roadmap:

• Define and maintain the Operations Tools Strategy covering Technical Operations Departments and support teams.
• Develop a multi-year roadmap aligned with operational maturity and business priorities.
• Ensure tooling strategy supports reliability, availability, and operational efficiency.
• Align tools evolution with network complexity and service growth.
• Evaluate emerging operations platforms and technologies relevant to Technical Operations.
• Ensure strategy complements, but does not duplicate, Automation & AIOps initiatives.
• Identify capability gaps and future tooling needs proactively.
• Provide strategic recommendations to senior leadership.
• Act as the strategic authority for Operations tooling direction.
• Periodically review and refresh the strategy based on operational realities.

Tools Landscape Rationalization & Optimization:

• Maintain a complete and accurate inventory of all Operations tools and platforms.
• Identify and eliminate tool duplication and functional overlap.
• Lead rationalization initiatives to simplify the tools landscape.
• Optimize integration and interoperability between tools.
• Reduce operational overhead created by fragmented or siloed tooling.
• Improve operational efficiency through landscape simplification.
• Ensure tools are actively used and deliver measurable operational value.
• Support consolidation initiatives while ensuring service continuity.
• Prevent uncontrolled growth of tools and platforms.
• Drive retirement of obsolete or low-value tools.
• Continuously optimize the landscape as operational needs evolve.

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To apply, please click here for available vacancies.

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