Responsibilities will include, but will not be limited to the following:
Operational Excellence
Financial & Standards
Customer
Lead the team in excellent customer service through a clear understanding of customer needs and awareness of current trends and competitor activity.
Ensure all customer complaints are resolved in a professional and timely manner, escalating to management where necessary.
Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
Provide continuous coaching and mentoring to the team in order to develop skills and recognize high potential, whilst maintaining enthusiasm and commitment.
Sales
Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
Monitor staff performance and identify commercial opportunities to exceed sales targets.
Ensure full understanding of current performance trends by analyzing business reports available.
Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
Standards
Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
Liaise with the Excellence and Compliance team in order to prepare and implement stock takes as per Company policy.
Ensure VM standards are compliant with brand and Company guidelines at all times.
Ensure store standards are maintained including but not limited to, cleanliness, tidiness and replenishment.
Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
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